Fusion CX Expands India Operations with New 350 Seat Bengaluru Delivery Center

Fusion CX

Bengaluru: Fusion CX has reinforced its presence in India with the launch of a 350+ seat, 15,260 sq. ft. delivery center in Bengaluru.

The new facility is designed to power programs across telecom, fintech, high-tech, ecommerce, and premium retail, strengthening the company’s positioning of India as a strategic delivery hub.

The Bengaluru facility represents Fusion CX’s commitment to scaling operations in India, leveraging the city’s deep talent base, strong connectivity, and proximity to global enterprises.

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The center supports high-quality customer experience programs while providing employees with a modern, collaborative, and innovation-driven workplace.

Pankaj Dhanuka, Co-founder, Chairman, Managing Director & CEO of Fusion CX, said: “Bengaluru is the heart of India’s technology and innovation landscape. This facility focuses on supporting our clients in telecom, fintech, and ecommerce with scalable, high-quality CX in a modern, employee-focused environment.”

Fusion CX to Drive AI-Powered Innovation from Bengaluru

Kishore Saraogi, Co-founder, Managing Director & COO of Fusion CX, highlighted the role of the new center as an innovation hub: “Bengaluru will also serve as a hub for our Omind innovation labs, driving AI automation, real-time analytics, and intelligent CX. Here, human expertise and AI come together to deliver smarter, faster, and more impactful solutions.”

Also Read: AiVANTA and Slangit Technologies Partner to Launch AI-Powered Customer Engagement Platform

Bengaluru Delivery Center – Key Highlights

  • Capacity: 352-seat facility spread across 15,260 sq. ft.
  • Programs Supported: Telecom, fintech, ecommerce, and premium retail.
  • Workforce: 234+ employees across delivery, training, and management.
  • Infrastructure: Training rooms, secure server room, breakout zones, manager cabins, and modern meeting spaces.
  • Employee-Centric Design: Collaborative and growth-oriented work environment.
  • Operational Backbone: SLA-driven uptime, robust IT support, and secure client asset management.

Fusion CX’s Global-India Growth Strategy

By consolidating telecom and ecommerce CX operations with Omind’s innovation labs, Fusion CX is blending global expertise with India’s strong technology ecosystem.

Author

  • Salil Urunkar

    Salil Urunkar is a senior journalist and the editorial mind behind Sahyadri Startups. With years of experience covering Pune’s entrepreneurial rise, he’s passionate about telling the real stories of founders, disruptors, and game-changers.

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